Payments
Payments
Payments page offers you details about your transactions and refund requests raised by the shopper. There are two tables on the Payments page, one named Transaction and the other named Refunds. Apart from accepting or declining the refund from the Refunds section, you can also initiate refunds from the transaction table.
  1. 1.
    Transactions
Transactions list shows you all purchases made by the shoppers on your website. The search text field is available under the Transactions heading to filter the transactions listing based on Customer or Amount columns or Transaction Id or Wallet Name and works β€œSearch-as-you-type.” You will be able to see details on the main line, which are: - Transaction number - Order ID - Subscription Icon (to know if the transaction has any subscribed item) – it is only visible when the transaction is successful, and clicking on this icon will take you to the subscription page - Shopper Name - Partner Name - Status of the transaction - Date of the transaction - Amount of the order (Both in fiat and crypto currency)
At a time, max. ten rows are presented to a user with pagination at the bottom of the list.
You also get the option to expand the transaction list to see more details by clicking on β€œ+” icon. Once you have expanded the transaction list, you will be able to see the following details: - Transaction Hash - Wallet Name - Discount Amount - Payable to Merchant (Amount payable to you after all the deductions of fee) - Shipping Address - Transaction Id - Payment Type - Fee Charged by RKFL - Fee Charged by Partner - Received and Unpaid amount in crypto - Cart Details
Initiate Refund: After expanding the transaction you will see Refund button, this button is used to initiate a refund for the items in the given cart/order. Clicking on Refund will give you option to choose the items for which you want to initiate refund, specify the reason for the same and fill the wallet address for refund (In case of crypto payment), in case of bank payments, the refund will be initiated to the same bank account using which shopper made the transaction. Once you click on Refund after filling the details, the request is added in the Refunds section.
2. Refunds
This section helps you to check for all the refund requests by your shoppers and approve or decline them. You can also see the refunds initiated by you here. You will be able to see details on the main headers, which are: - Refund Number - Shopper Name - Status of the Refund
  1. 1.
    Refund Requested - When the refund has been requested by the shopper
  2. 2.
    Refund in Progress – When you have approved the refund (A action pending icon will appear if you act on only few items out of n items in the refund request, or refund has failed for any item)
  3. 3.
    Refund Declined – When you have declined the refund
  4. 4.
    Refund Completed – When refund for all the items have been completed
  5. 5.
    Refund Completed Partially – When refund is completed for few items and declined for few
- Date/Time when the refund request was raised - Refund ID - Amount of the refund request
At a time, max. ten rows are presented to a user with pagination at the list's bottom.
Information
  1. 1.
    Refund Requested - When the refund has been requested by the shopper
  2. 2.
    Refund Initiated – When you have approved the refund
  3. 3.
    Refund Failed – When refund has failed for any item
  4. 4.
    Refund Completed – When refund for the item has been completed
  5. 5.
    Refund Completed Manually – When refund has been completed manually by you after the refund has failed
  6. 6.
    Refund Failed – When refund has failed for the item
- Reason stated by shopper and you - Initiated by (Refund was initiated by you or shopper)
Review Refund: You have the Review button which appears after expanding the refund list for you to approve or decline the refund. Clicking on the Review button gives you option to approve or decline the refund along with option to choose full or partial amount. You can choose to act on some items out of n items and act later on the remaining items. The status will keep updating as per the response being received from the system.
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